1. Register – Set up an account by providing your Name, Date of Birth, Email, and Password.
2. Complete Medical Questionnaire – Answer a few medical questions that the healthcare provider will review during your consultation.
3. Checkout – Provide shipping and payment information for your virtual consultation.
4. Conduct Visit With a Doctor or Nurse Practitioner – Conduct a Telehealth Consultation to find out if a prescription is right for you. The consultation type depends on your state regulations.

After registering, you will be asked to complete an online medical assessment to provide more information about your medical history, medical conditions, and any medications you are currently taking.

Next, one of our providers will conduct an audio or video consultation. He or she will review the medical information you provide to determine whether a prescription is appropriate for you.

If approved, your prescription will be sent to UBC Pharmacy, the AfrezzaAssist® intake pharmacy. A Patient Support Guide from AfrezzaAssist® will contact you to confirm your billing, shipping & insurance information.

If you have any questions, you can reach AfrezzaAssist® at 1-844-323-7399.

All states require some interaction between a healthcare provider and patient in order to prescribe a medication, however regulations governing the type of interaction or consultation differ from state to state. Depending on your state, you will be required to have an audio or video visit with a Doctor or Nurse Practitioner.

Depending on your state, you will be directed to schedule an audio or video visit by choosing from a list of healthcare providers who are licensed in your state.

You will receive an email with a link to join the telehealth visit. At the scheduled time, click on the link directly in the email or log in to your account and click “Start Visit”. Once you have logged in, you will be in the waiting room until the scheduled start time. The prescriber will review the medical information you provided, verify important medical information, and address any specific questions you may have.

If you need to reschedule, you can do so in your account by clicking “Reschedule” to select a different date and time. If you have any questions or issues, please contact us.

Note: If your state requires a video or audio consultation, you must complete it for your prescription to be processed.

Your visit with a Prescriber happens in a web browser. For the best experience possible, we recommend using the following browsers.
– MAC OS: Safari is recommended, Chrome and Firefox are also supported
– iOS: Safari is the only browser supported on iOS
– WINDOWS: Chrome is recommended, Firefox and Edge are also supported
– ANDROID: Chrome is recommended, Firefox is also supported

If you are trying to start a visit and you receive a notification that your camera and/or microphone are being blocked, here are some instructions for allowing or permitting the needed device settings. 

MAC OS

Safari is recommended

• Upper-left top menu > Safari > Preferences > Websites tab
• In the left pane, select Camera, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
• In the left pane, select Microphone, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
• Close the Preferences panel to save changes. 

Chrome

• Upper-left top menu > Chrome > Preferences > Privacy and Security > Site Settings > select this site…
• Camera: ‘Ask’ or ‘Allow’
• Microphone: ‘Ask’ or ‘Allow’

Firefox

• Menu icon in upper right of window > Preferences > Privacy and Security > Permissions…
• Camera: open dialog, find this website, ‘Allow’
• Microphone: open dialog, find this website, ‘Allow’

iOS

Safari is the only browser supported on iOS

• Settings App > Safari > scroll down to ‘Settings for Websites’…
• Camera: ‘Ask’ or ‘Allow’
• Microphone: ‘Ask’ or ‘Allow’

WINDOWS

Chrome is recommended

• Stacked dots menu in upper right > Settings > Advanced > Content Settings…
• Camera: ‘Ask before accessing’
• Microphone: ‘Ask before accessing’

Firefox

• Gear in the upper right of window > Privacy and Security > Permissions…
• Camera: open dialog, find this website, ‘Allow’
• Microphone: open dialog, find this website, ‘Allow’

ANDROID

Chrome is recommended

• Stacked dots menu icon > Settings > Site Settings… 
• Camera: ‘Ask first’
• Microphone: ‘Ask first’

Firefox

• Settings App > Apps and App Permissions > Firefox > Permissions
• Toggle on Camera and Microphone
• Restart Firefox

HOW ARE PRESCRIPTIONS SENT TO THE PHARMACY?
If your prescription is approved after the medical consultation, it is sent electronically to UBC Pharmacy using HIPAA-compliant encrypted software.

DO I NEED AN EXISTING PRESCRIPTION TO PLACE AN ORDER?
You do not need an existing prescription. One of our US-licensed Doctors or Nurse Practitioners will review your medical history to determine whether the prescription you’re ordering is appropriate for you. Once approved, we will process payment and ship your prescription directly to you.

IS THERE A PROCESSING FEE OR CONSULTATION FEE?
Yes, there is a $25 consultation fee for your telemedicine visit.

MAY I PLACE AN ORDER FOR SOMEONE ELSE?
No, the patient must complete the online diagnostic medical assessment. Our system collects a complete patient medical history for your Doctor or Nurse Practitioner to make a diagnosis and prescribe a treatment. We need to obtain this information directly from the patient.

WHAT FORM OF PAYMENT CAN I USE? 

We accept credit cards, debit cards, prepaid cards, and flexible spending account (FSA) cards.

WHAT WILL DISPLAY ON MY CREDIT CARD STATEMENT? 

GetAfrezza will appear on your credit card statement. If you have any questions please call 844-723-3103.

CAN I USE HEALTH INSURANCE FOR THIS ONLINE VISIT? 

No. At this time we require payment at the time of service. Forms of acceptable payment are listed in the answer above.

DO YOU ACCEPT FLEX SPENDING ACCOUNTS (FSA) OR HEALTH REIMBURSEMENT ARRANGEMENT (HSA) CARDS? 

Yes, we are registered as a SIGIS member for the 90% Rule. We accept FSA and HSA cards as forms of payments.

GetAfrezza is available in all 50 states and the District of Columbia.

If you are experiencing a medical emergency, please contact your local healthcare provider or hospital for immediate care. Do not rely on your online prescriber for emergency medical care.

Your privacy is important to us. Prescriptions are sent electronically to the pharmacy using HIPAA-compliant encrypted software.

If you have questions about Afrezza, please visit the Afrezza.com FAQs page.